I give 2 points
1 for the bell and valet staff
1 for the restaurant.
That's it.
The hotel was dirty.
Also, I had injured my ankle and was not able to go on a trip I had planned with friends.
So I thought "I'll check into a nice hotel where I can rest, ice and elevate my ankle, and pamper myself a bit too.
This was NOT the place for that!!
The resort is spread out over a large area. The accessible rooms are all clustered at the end of the farthest wing from the hotel lobby and restaurants. They do NOT provide room service. I was told I could order my meals by phone, but then I would have to come pick them up - a distance of about 1/4 mile and NOT consistent with rest, ice and elevate my ankle, or ADA either.
Fortunately for me the bell and valet staff we willing to deliver my dinner to me the first night. After that I decided to check out even though I had originally planned to stay 3 nights.
6 months ago
The Valet Maney was so helpful to me when I arrived on Friday and when I left on Sunday. He was friendly and kind and went way out out his way. The weather was bad and he even helped me clean off the snow from my car. I have been to the Hotel many times and his service is Always Excellent!!!!
I hope he is appreciated.
a month ago
The course was very manicured, neatly tucked away far enough grin the hub bub, close enough to do some damage! Quiet spot to conduct business on grounds in the hotel conference rooms, plenty of refreshments, very well taken care of, the food in the restaurant was above average, try the blackened fish(salmon)! Overall a great experience, quality rooms, clean spot, great view from the room!
a year ago
Beautiful hotel, accommodating staff. Large clean rooms. Plenty of amenities.
2 months ago
I stayed at the Eagle Resort and Spa while attending the Shades of Black Elegance, a large professional women’s conference. Unfortunately, my experience as a guest was disappointing and did not meet the standards I expected this past weekend.
On our first night, my family and I were unable to get any rest due to a wedding party that was gathering loudly in the hallways and rooms throughout the night, coming and going until approximately 3:00 a.m. Despite the ongoing disruption, no action was taken to address the noise or ensure a restful environment for other guests.
The following morning, my family and I went to the restaurant for the breakfast buffet. During our meal, we were repeatedly interrupted by our waitress, who questioned us multiple times about our check and payment before we had even finished eating. This made it very difficult to enjoy our meal and created an uncomfortable atmosphere. Additionally, our family experienced unwarranted accusations, which further reflected poor customer service.
I am sharing this feedback because the treatment we received was unacceptable and fell far below what should be expected from a resort and spa. I hope this review encourages management to address these issues and provide their staff with adequate customer service training.
2 months ago
