Room was nice and clean, spa tub in room was wonderful and relaxing. Restauraunt was decent. Only complaint is that on our floor (3rd floor) there were 10 kids in the hallway running around, throwing trash, banging doors and very loud, with the accompanying adults hanging out- from check in until after 9pm. Should really consider other guests.
a month ago
excellent from start to finish. The property offers a beautiful setting with plenty of parking, clean and comfortable facilities, and easy access to both the golf course and event areas. The staff went above and beyond to make our company’s workshop a success.
A special thank you to Dave at the front desk, who provided top-notch service—professional, courteous, and quick to assist with anything we needed. He set a great tone for the stay and made check-in smooth and efficient. Heather, who helped coordinate our workshop, was equally outstanding. Her organization, communication, and attention to detail ensured that everything ran perfectly, from the setup to the event flow.
The resort itself is well maintained with a relaxing atmosphere, great dining options, and a layout that’s easy to navigate. Whether for business or leisure, Heritage Hills delivers a high-quality experience supported by a truly dedicated team. Restaurant was nice and fairly priced.
We’ll definitely be returning for future events.
5 months ago
HOTEL REVIEW ONLY:
Stayed one weekend for a wedding & did no golfing, so I won’t speak for the those facilities.
The hotel is the absolute NASTIEST room I have ever had the displeasure of staying in. As soon as we walked in, it reeked of cigarette smoke, after I had signed a “no smoking” disclosure. Many of the hallway areas leading down to the bar are musty-smelling, stained, chipped, etc.
Went to take a shower & accidentally touched hairs that were wrapped around the faucet handles. NOT. MY. HAIRS.
After gagging repeatedly, I went to lay on the bed with DIRTY, BLOOD-SOILED LINENS THAT WERE NOT CHANGED! Photos attached.
At this point it was obvious my ROOM HAD NOT BEEN CLEANED IN BETWEEN GUESTS.
I went down to the front desk with the pillow as evidence, got a very meek apology, and was then asked “would you like another room?” UHH?? What’s my other option??? “No actually I’d rather stay in the disgusting BIOHAZARD one???”
No other offers of compensation, reduced rate, nothing.
The room I was moved to was then a worse view, overlooking the parking lot/highway, instead of the nice resort. So I got a DOWNGRADE. It smelled better & had comforters on the beds, which were also not present in the first room .
Not much else going on in the area, but if you can, golf here & then sleep SOMEWHERE ELSE.
5 months ago
Our check in date was Sept. 25, arriving with 30+ members for our daughter's wedding. I believe the gentleman behind the desks name was Dave. We all reserved months before wedding and requested early check in due to rehearsal dinner was at 5(check in is at 4), we sat in the lobby for some of us over 4 hrs. Shift changed and the woman was way more helpful in trying to get everyone into their rooms but was still a long process. Now my husband (Father's of the bride) and my room was not ready until 4:10 , 10 minutes after " normal" check in time, and we had to still get ready for the rehearsal dinner which was 20 min away and started at 5:00. Not a great experience at all.
Hire more staff, this wedding brought Hertitage hills a lot of money. from the rooms to the bar there was a large amount of money spent. DO BETTER HERTITAGE HILLS!
Not to mention the extreme strong smell of Marijuana on 4th floor. Mentioned it to Dave at desk and he said I hope they dont set smoke alarm off... so there's that!
5 months ago
My family and I arrived late and I called ahead to let them know of our car trouble as I was worried we would lose our reservation. It was a very pleasant experience. Miss Amy who was at the front desk wasn’t bothered at all by our very late arrival and she was very kind and efficient. She checked us in quickly with no problems at all. She gave us the run down on activities during the weekend. She really made our late evening more pleasant from our traveling woes. Our room was very clean and spacious. Housekeeping was up to par. We enjoyed the craft pizza at attached restaurant. It was an overall very nice stay. We would definitely stay again if we have to travel through Pennsylvania.
7 months ago