Amazing Old World Charm!! We stayed here for New Year’s with three families and had such a great experience. The location is incredibly convenient—close to everything. We went tubing during the day and came back to so many fun activities for the kids, including the indoor pool and a fantastic New Year’s party. The staff truly made our stay special. Brian at the front desk went out of his way to help one of our friends who booked later than the rest of us stay in the main hotel rather than being placed in the other building, which was a bit of a walk. We were beyond thrilled and so appreciative. The on-site brewery was another highlight—the pizza was amazing and such an easy option for families. We also want to give a huge shout-out to a hotel worker named Marc (I believe that was his name), who was absolutely incredible. He went above and beyond and was genuinely kind. Highly recommend this hotel for families traveling with kids looking for a quick, easy, and fun getaway. We will definitely be back!

a month ago

The condition of the rooms were poor in comparison to the price. The furniture was in very poor condition, the bathroom shower stall was so small making it hard to move from one spot. There are barely any outlets, the doors and walls were in poor condition and the beds were okay. Customer service was fair and the employees act like you’re bothering them if you ask questions, get defensive and aren't friendly. 🌟 The SPA was VERY GOOD! We enjoyed our massages, everyone was very nice and professional. The small gym has no ventilation, smelled like chlorine which made it very difficult to breathe while exercising and the locker room smelled like a DEAD CARCASS. The pool and hot tub were nice. Not much to do if you don’t ski or golf plus the fire pit wasn’t cleaned from snow and other outdoor options weren’t available. We ended up driving a lot while we were there to find stuff to do. We had a good dinner at the Gem and Key but be careful to check your receipt for added costs not previously disclose to us. They offer packages that the staff aren’t fully trained on which makes the entire stay complicated and aggravating. This was our first and last time here, we won’t be back. 3 stars is being generous when in reality the hotel should be 2 and the spa should be 4.5

a month ago

This location was very close to the Shawnee ski resort and was very affordable. Also they had a really affordable breakfast package that was worth every dollar! The room was very clean and the bed sheets smelled freshly washed. On top of this the employees were extremely friendly and helpful! They also held a bunch of cool events from hiking to smores over a fire outside!

2 months ago