Took my mom to the spa for a massage. We both had an amazing experience. Matt did mine and Donna did my mom's. We both can't stop saying how that was literally like heaven. The best massage we've ever had. Everyone was friendly and kind. We went to Atlantic grill afterwards and our server Sam was amazing. Sweet and helpful. I can't wait to try other spa services and repeat an amazing day!!!
2 weeks ago
My experience at Hammock Beach Golf Resort & Spa was deeply concerning and far below the standards this property advertises.
From the outset, the resort was misleading about what we were purchasing. We booked what was clearly represented as a golf package. Upon arrival, we were told we did not have access to golf that day. Golf was a primary reason we selected this resort. Clear, accurate representation of packages is not optional at this price point. When a resort markets itself as a premier golf destination, transparency matters.
The accommodations did not reflect the luxury image presented online. The villa was outdated and worn, amenities did not function properly (including a broken coffee maker), and we experienced repeated unnecessary disturbances from staff knocking and ringing the doorbell. The condition and service level were inconsistent with what was advertised.
Even more troubling was the professionalism of a golf manager during our stay. This individual winked at my minor son in a way that was inappropriate and made both of us uncomfortable. Regardless of intent, that type of interaction with a child is unacceptable in a professional hospitality setting.
When I calmly raised concerns about the golf package confusion, the condition of the villa, and the overall experience, management responded with deflection rather than accountability. I was even told I should have given advance notice regarding my son’s disability and booked a “disability room.” That comment demonstrates a serious lack of training in guest relations and ADA awareness.
This is not about minor inconveniences. It is about misleading representations, unprofessional conduct, inadequate accommodations, and a failure of leadership to take responsibility when legitimate concerns are raised.
At this price level, guests should not have to push repeatedly to be heard. Transparency, professionalism, and respect — especially toward families and minors — should be baseline standards.
Corporate leadership should take a close look at how packages are marketed, how villas are maintained, and how staff are trained. What we experienced fell significantly
3 weeks ago
Stayed in a 2 bedroom villa. Plenty of room for our little family. The full kitchen made it easier to organize meals. We probably got the worst possible weather in Florida history but that didn’t stop us from having a great time. Mini putt course, indoor pool, immaculate golf courses just to name a few of the amenities. Also the service and staff were incredible, definitely a top notch resort.
a month ago
We booked this "resort" for a 4 night family vacation in February 2026. We asked for a one-bedroom with a view of the ocean. All they had available was one with a view of the parking lot but since we were already there we decided to stay. Bad decision. Each day, all day we were subjected to construction noise above and below our room. Management said they could do nothing about it since one bedroom units are individually owned and owners can made repairs whenever they want. This not a resort hotel - it is a condo. This not explained on their webpage. There are three restaurants, two of which are only open for dinner. The one that serves breakfast, lunch and dinner is a hike from the main buildings and is not wheel chair accessible. And there is no room service. Again, this is not explained on their webpage. If you are looking for a resort experience, don't stay here.
2 weeks ago
UPDATE: Three days after posting this review I received a call from the front desk manager at the resort. She could not have been kinder, and seemed genuinely concerned about our experience. She offered us the opportunity to return to the resort at a significant discount, and we are currently contemplating doing so. It was truly encouraging to know our feedback was heard and taken seriously.
We love, love, love both the golf courses at Hammock Beach. Honestly, it's the only reason we visit. If it weren't for the golf my rating would be a 1 or a 2. Why? Let me count the reasons:
1. We booked a room at the Lodge and were looking forward to having a view over the ocean and the golf course. While driving to the resort we received a call and were informed that our room at the Lodge was "uninhabitable " and so we were moved to the main tower. No further compensation or accommodation was offered. The room we were given instead had a musty odor and the view was unimpressive. I find this unacceptable.
2. On the day we arrived I ordered 1 beer and 1 cocktail from the Ocean course bar. The total cost? $43. On Thursday I ordered 1 cocktail at the Conservatory course bar. The cost? $27. We've had the privilege of visiting some of the world's finest resorts -- Pinehurst, Kiawah Island, Bandon Dunes, Streamsong -- none charge these kind of exorbitant prices.
3. There's no nice way to say this. The entire resort is just "tired." Everything feels a bit dated and rough around the edges. Given the cost, we expect better.
We will almost certainly return to Palm Coast and enjoy the courses at Hammock Beach. But until the property gets a refresh we'll stay, dine and drink elsewhere.
3 months ago