We rented a cottage for 12 for the long weekend. It was amazing! Two beds per room allows for extra space. The build-ins are amazing. The renovations are wonderful! It's very scenic here! Showers and rooms are very spacious. The staff was very friendly and courteous! One thing to know, if GPS doesn't send you to hwy 50, you're going to the wrong gate! It's only 7min apart so it's not too bad. Book here and get some R&R! Thanks for a wonderful weekend!
2 months ago
Unfortunately, our stay was extremely disappointing due to repeated miscommunication and unavailable amenities.
Before arrival, we were never informed that the suites we booked were located nearly a mile away from the main resort. At check-in we were then told the pool would be under construction starting Sunday at noon. One of the main reasons we booked a resort was to enjoy the amenities, so learning this only upon arrival was frustrating.
We were told we could still use the pool Sunday morning before noon, so we adjusted our plans around that. However, on Sunday morning I was informed by another staff member that the pool was actually closed for the entire day. I had even received a text message with directions to the pool shortly beforehand, only to be told that message “should not have been sent.” Ultimately, the pool was unavailable for essentially our entire stay.
Our experience at Turf Kitchen + Tap (the restaurant at the resort) was equally disappointing. I had made a reservation for the Snow Globe dining experience for my fiancé and I's anniversary through OpenTable, and we specifically chose the restaurant because of that experience. When we arrived, we were told the snow globe cannot operate when temperatures are below 30°F, meaning the experience we reserved would not be available. We were also told that we should have been notified ahead of time by management. Unfortunately, by that point it was already 7 p.m. on a Sunday evening, leaving us with very few alternative dining options.
We chose this resort specifically for the amenities and experiences offered, yet we weren’t able to use the main ones during our stay.
The recurring issue throughout the weekend was a lack of communication. Amenities were unavailable and reservations couldn’t be honored, yet we were never notified in advance...even though the resort uses a texting system to communicate with guests.
Construction and weather limitations happen, but clear and proactive communication should be the standard. I hope management takes this feedback seriously and looks into what happened during our stay. It’s unfortunate, because with better communication this could have been a completely different experience.
2 weeks ago
Place is clean, rooms are huge and have great amentaties, staff is friendly, they pay attention to details, and have a wonderful team! Stayed here for a birthday and the staff was so sweet with all the special recognitions we recieved thoughout our stay. They treated us like family, a experience you only get usually at luxury hotels! Thank you, Geneva National, we appreciate the experience you gave us! We look forward to seeing you next time
3 months ago
From check in to the stay it was perfect. The bed was super comfortable the shower was fantastic it was super spacious and we felt like we wish we would have booked for more nights! For having a family of 5 when we want to get away this is exactly what we are looking for!! Luxury and an escape!! Thank you!!
4 months ago
My husband and I spent 2 nights at Geneva National during a snow storm, and we had an amazing experience! The room was spacious, the staff was friendly, and the food was great! The property was beautiful, especially with the snow :). We will definitely be back!
3 months ago