Club de golf du Manoir des Sables Tee Times

TERRIBLE CUSTOMER SERVICE - Don’t even bother to call because the last hour I just went through was INSANE. First I called because I wanted to book one of their “forfaits” which their site says to call and there’s no where on their reservation site to add the deals, i was met with rudeness and was told I have to book online. So I try again and it clearly mentions to call for these deals. So I call and I get a newer gentlemen who wasn’t rude but clearly did not know what he was doing, first he confirmed the price which seemed normal with the prices mentioned on their site and her confirmed that included the massages and breakfast. Then I got a confirmation email for the wrong dates and so he changed it which was fine but then when I ask about the massage I was met with a bunch of jibber jabber of how the price of the massages aren’t added to the total price yet and I have to call back next week to confirm the price and I’ll probably have to pay more because they’re current system isn’t setup properly with their site. So I say this is insane and I want to cancel my original reservation and he transferred me to another employee. That is when a very rude employee named Thomas, who came on trying to to explain the same situation that what I was already charged doesn’t include the massages prices so I says ok fine please cancel my reservation this is too complicated and he just said ok and hung up the phone without canceling my reservation. So I call back 3 times and they clearly aren’t answering because they see it’s my phone number, so I call with my husbands phone and conveniently my call gets answered on the first ring. So I say it’s me again and he hung up without cancelling my reservation, and then stopped answering my calls. He was very rude and said it was because he was busy and had people at his desk. He finally cancelled my reservation but was mad when I wanted to stay on the phone with him until I got the confirmation email. This experience not only showed how unprofessional some of their employees are but also false advertisement and they try to get you because they wouldn’t have have explained the extra charge had I not inquired about it. I was about to spend $500+ here but will be taking my business elsewhere.

a month ago

Unfortunately, we did not enjoy our stay, mostly due to the condition of our room. Both the hotel and our room were very cold, and the floor in the room never warmed up—without slippers, it was extremely uncomfortable. The heating system was very loud and constantly turning on and off, making it hard to rest. The bed was also uncomfortable, as you could clearly feel the springs. Noise was a major issue. You can hear everything in the hallways, including children running around (we were there on New Year’s Eve, which we understand), as well as very loud luggage carts that clearly need maintenance. The bathroom in our room did not feel clean—dirty walls and floors, and smudges on the mirrors in both the bathroom and the hallway near our room. This comment applies only to our room; we did not inspect the rest of the hotel. The hotel itself is beautiful, but unfortunately it feels poorly maintained and no longer lives up to a luxury standard. On a positive note, the restaurant food was good, breakfast was excellent, and the service was very kind. However, even the restaurant was quite cold. We stayed two nights and booked based on strong reviews, but our experience did not reflect that rating.

2 months ago

Rooms were a bit worn but overall good.. beds, sheets, pillows were very comfortable. our room had a microwave, sink, fireplace and mini fridge.. great place to stay close to the hills for skiing

a month ago

I'm VERY disappointed by my week end ! We book for a nice retreated weekend spa with complet diner at the in hotel restaurent, massages and request TWO bed when booking. Nope we got an awful pull up couch !!! that thing and sleeping on a brick would have been the same! But what a bad surprise to discover the hotel was at the same time book by SIX hockey teams of 12yo kid's. They where playing hide and seek in the corridor, knocking on rooms doors candy everywhere on the floor and screaming. During the massage we could hear again their scream. Went to the pool, BAD mistake! there was at least! 12 kids in the pool splashing around jumping in and about as many in each jacuzzied. So we went on the outside one where the kids where less rowdy ... it was the absolute WORST ! The water was at best lukewarm, an a greenish color so cloudy we couldn't see or feats and realize that unidentified withe particule was floating around. So we gave up and went back to the room. We did mention the issu with the kids paying in the corridor at the reception, the personnel where very sorry but to their credit there was not much they can do I guess? Dont get me wrong, I understand in a business point of view it was a great deal for them to book those team and yah kid can play. But if we where told that at booking that the place was now a kid winter camp we would have either went another time or elsewhere! No chance ill go there again

a month ago

Great stay and look forward to coming back! Highlights included the outdoor hot tub, sauna, and indoor pool. The restaurant is excellent in terms of quality and value for breakfast and dinner.

a month ago