Flourtown Country Club Tee Times

I was unfortunately very disappointed with my experience at Flowertown Country Club. Our wedding day itself was beautiful, and I chose this venue for its cozy charm, but the inner workings of the club were not what I expected as a bride. Upon booking, we worked with Jenny, who was absolutely incredible and made us feel so excited and confident in our choice. Unfortunately, Jenny later left the company, and we were assigned a second coordinator, followed by a third. From that point on, communication was poor, consistency was lacking, and there was an overall lack of enthusiasm for my husband and me. As a bride—and someone who works in the customer service industry—communication is key. I should not have had to send multiple emails begging for responses, and when questions were asked, they were rarely all answered. While I understand that we were not their only clients, the experience made it very clear that the club was more focused on acquiring future business than properly handling the business they already had. Not once, but three separate times, funeral receptions were booked on top of our scheduled events. At our detail meeting, which had been scheduled over a month in advance, we were asked to reschedule because a funeral reception was booked. When I expressed my frustration, I was told, “things do pop up.” Later, when I specifically scheduled a ceremony rehearsal the day prior to our wedding due to living out of state, it was confirmed—only to be pushed back again because yet another funeral reception was booked. Every one of our events was planned well in advance, and while we remained flexible, we never felt like a priority. When I expressed my concerns, I received a passive, generic response filled with excuses rather than accountability. My personal coordinator, Graceful Connections LLC, went above and beyond on my behalf and executed our wedding day flawlessly. However, hearing what she endured behind the scenes was alarming. She was met with unprofessionalism and stubbornness from the club. Despite paying for extra time in the bridal suite, my coordinator was not allowed to begin setting up 20 minutes early and was charged a $75 fee for arriving slightly ahead of schedule. Additionally, while we were taking photos in the cocktail area as scheduled, staff arrived and we were yelled at to move—even though there was a separate entrance available. The way the staff treated my coordinator, photographer, family members, and bridal party was appalling. I felt like an inconvenience rather than a valued client. We were also told the groomsmen would have access to the downstairs bar prior to the ceremony, only to find out on the wedding day that this was no longer available and they were expected to wait in an office. When my father attempted to purchase beverages, he was told he could not be served and would need to pay out of pocket. Thankfully, the room attendant and bartender acknowledged how unreasonable this was and helped resolve the situation. One positive was Jennifer, who assisted the venue coordinator—she was attentive and made us feel acknowledged. Overall, this experience caused unnecessary stress during what should have been a supportive and seamless time. Throughout the year of planning, we were met with frequent “no’s” unless additional costs were involved. The way the staff treated me, my family, and my decorator was unprofessional and, at times, disrespectful. While the wedding itself turned out beautifully and the food was good, the lack of communication, organization, and professionalism fell far below expectations. I would not recommend this venue to others.

a month ago

My family held a repast at Flourtown Country Club for my mother following her recent passing. Unfortunately, based on our experience, I would not recommend this venue for an event—particularly for families of color. From the moment we arrived, we were made to feel unwelcome, most notably by the assigned host. During the program, while a family member was speaking, I briefly stood to get a cup of coffee. The host reprimanded me by telling me to “sit down and stop talking,” and further stated that she would tell me when I had permission to get up. This behavior was both inappropriate and disrespectful. Throughout the evening, this conduct continued. The host spoke down to multiple members of my family and, on several occasions, addressed children in a demeaning manner. The situation culminated when the host announced to all of our guests that it was time to leave—while members of our extended family were actively offering condolences to my siblings, my father, and me. We later shared these concerns with club management, explicitly stating that we were not seeking reimbursement, but wanted them to be aware of how we were treated during an event held in the immediate aftermath of burying my mother. Rather than receiving a compassionate or understanding response, we were given excuses for the behavior, with management stating that because we arrived late, the host needed to move us along.

a month ago

We had our wedding here and it was amazing. Everyone raved about the food and drinks. Everyone working there kept things moving and on time while also having a little fun. They were easy to work with and truly know what they are doing. Lauren helped us through the entire planning process and was so nice to work with. Can’t say enough good things.

5 months ago

My daughter's wedding was this past weekend. The Flourtown Country Club was beautiful. The appetizers were amazing, dinner was delicious and Lauren the wedding coordinator was extremely helpful and really kept everything running so well! I definitely recommend this venue.

5 months ago

Booking our wedding at Flourtown Country Club was the best decision we could have made. FCC was amazing. Jenny was our wedding coordinator, and she was so helpful every step of the way. The food from Seedling & Sage (their exclusive caterer) was incredible too - our guests had nothing but compliments to share. We are so happy we chose Flourtown Country Club!

3 years ago