I would like to first point out that the resort was stunning. Truly an absolute beautiful property.
*TIP* There are no vending machines in the hotel and their store closes in the early afternoon. So if you're wanting snacks/drinks, you'll need to bring some of your own or drive 10-15min to town and visit a grocery store.
When we left for Bend (4 hour trip), I communicated through Expedia that we would be arriving around a certain time and once we arrived, the front desk individual did not appear too eager to assist more than required.
My Gold Rewards status was not acknowledged till I brought it up and simply asked if there was any availability for a room upgrade due to the status. They told us there were no Deluxe rooms left, despite us later researching on the resorts direct website and seeing several rooms available for booking the same dates and deluxe rooms.
But...they were kind enough to offer a later checkout.
The room I reserved was a standard, mountain view room and unfortunately was placed on the bottom floor, directly across from the pool/hot tub with zero mountain views. The front desk agent stated there was no options available to change our room at check-in.
The point to my review was the...lack of enthusiasm? Due to the guest service in the beginning of the trip. We did not feel the front desk wanted to help with our requests, but instead, do the bare minimum only.
2 months ago
Everything was okay. Im not sure what was “wellness” about it. Thee biggest draw for me was the year round salt pool just steps from the hotel facing the mountains and golf course but it only opened at 10am. I guess it was to control for noise but if someone is paying to stay there in the middle of the winter off-season, over a weekend that has an expensive wellness event they’re probably not a 5 year old with a trumpet.
Preventing someone to access the hot tub or pool to exercise in morning for a significant portion of their stay while billing yourself as a “wellness resort” is lame. Especially because the wellness event was in the evening before and started the same time as check in; and no, not even in the dead of winter would they guarantee a few minutes for early check-in to put your bags down and change into your clothes. It did work out that I was allowed but it would have been nice to not have to wear my yoga clothes while driving there it doesn’t help with mindfulness
The only restaurant open for at least a dozen miles was just pub food, no roasted vegetables grains or probiotics, not even a complimentary breakfast or station to gather around to get a simple hard boiled egg earlier than 8am; and no fresh coffee anywhere on the entire property (just pods). The in-room station referred to tea but provided no basket to put tea in, necessary to make tea. And no cucumber/fruit water station free or for pay anywhere. If you didn’t port your own wellness refresher drink in, you were out of luck.
I had a mushroom omelette in the morning that was flat and had more cheese on it than a pizza. Without expressing any interest, the waiter over explained how to use the account line on the recipet to charge to the room which was a weird explanation to volunteer but Im also not sure where he thought I ate the evening before.
The ONE wood dry spa, isnt open to walk in at your leisure, people have to reserve it for a full hour who then like a normal person use it only for like 5 minutes, leaving most people attending the event out of luck even though it sits 4 and mostly stays empty between actual use. It would be nice to have a combination of times where you can just walk in AND blocked for reservations; at least during the winter.
Spa was just a spa, you have to book several days in advance. There’s no one standing by for the event, no special services relating to wellness. Each are full 1 hour treatments; and again all start at 10am—an hour before check out but last treatment also ends before the wellness program that you cant check in prior to; so I ended up not using it at all (who does?). I live close so I might use it as a one-off but definitely not as a overnight guest.
I gave a high rating because it would be nice in the summer for at least two nights and it looks good for families but as of winter of 2026 I do suggest working on the “wellness” part. (And turning the observation tower decor into an actual observation tower)
3 weeks ago
We went there for Christmas day buffet brunch. We will be going back! The food was so delicious. Everything we had to eat was so flavorful. Compliments to the chef!
The service was top notch, as well!
Logan, our server gave excellent service! We had excellent cocktails and the best table in the house. It was truly a wonderful experience. Thank you so much everybody! See you next year! Stan & Rosena Cotton
2 months ago
(update) so I just really would like to say that my sweet wife and I gave this place a chance we had a little pre-Valentine’s Day celebration and I can tell you the customer service was beyond exceptional. They were so kind and so courteous they even brought us some plates to our room because we had some food that we brought with us to eat. The room was incredible. It was like staying in a house like the bathroom was so large walk-in shower. The view was beautiful. The king size bed was phenomenal. Everything was so nice. I’m so glad that my sweet wife and I gave this place a chance. So I really highly recommend staying here. We got such a good deal staying here one night. It was like only $97 then after tax it was like 119 gosh you just really can’t beat that for what you get so honestly, I can’t say enough good things about Juniper preserve we will definitely be back next year around Valentine’s Day for a little getaway. Also, I want to mention that they let us check in to our room a little bit early like in the 3 o’clock hour so that was a nice extra thing too that I wanted to mention.
a month ago
We have stayed at many of the resorts in the Bend area, and this may just be our new favorite! Truly feels like a luxury getaway; the amenities & property is SO nice, the service is phenomenal and the rooms are adorable. We were able to golf, get massages & use the sauna and dine at the restaurant multiple times and would recommend all of it! This is the perfect spot for a weekend getaway!
5 months ago