Aeration alert! Played Brown's Mills today and the course hasn't healed from the recent Aeration. The staff was super friendly and professional. If you go in the afternoon, be prepared to wait for a cart. It was very busy and we had to wait on many holes. The back 9 is prettier than the front 9. The rough is rough! The prices were reasonable. A couple jumped in front of us on the back 9. There were no course marshalls during our round. Played the course in 4 hours with 2 beginner golfers. There was a starter. I would visit again when the course has healed.

6 months ago

Good afternoon. I am filing a formal complaint about the staff at Brown Mill Golf Course. Over the past year, I have been invited to play at least three times and have consistently experienced poor customer service from both the desk staff and the team handling the carts outside. The course itself is in decent condition and is likely among the better municipal courses I’ve played. I respectfully request that the onsite team’s professionalism be addressed, as their behavior—rudeness, arguing, and use of profanity toward customers—has been unacceptable. A review of public feedback suggests this is a recurring issue. I would like to enjoy visiting this course again and even invite friends, but I cannot in good conscience do so while this behavior persists. If I were managing this team, I would consider significant changes to restore proper golf etiquette and customer experience. I hope this message reaches someone who cares about improving guest experiences. Thank you for your attention.

3 months ago

Horrible experience. I understand pace of play will be slow. We were able to finish 5 holes this Saturday before it started pouring. When we pulled back up to the clubhouse where it was pouring rain and somebody was screaming at us through the window. We parked the carts right next to the clubhouse next to all of the other carts. We were not refunded even though we only finished 5 holes and it was pouring rain because we had “bad customer service” we were the customers. They didn’t refund us and cussed us out. Terrible customer service and lied and stole money from us.

4 months ago