We enjoyed our stay for sure. The room on the sirene adult only section was very nice, clean with a nice balcony. The service was friendly but at times lacking. The pool at Sirene was nice with a beautiful view of the gulf but the pool was a little small and at times the water was a little cloudy . The service at the pool was again friendly but slow. They had one service attendant taking orders for the whole section leaving you waiting for times. Sounds petty maybe but the adult only section is sold as something more than it is in my opinion. Tesoro the adult only restaurant was ok nothing spectacular at all. Ario the steakhouse was excellent on the other hand. The beach is expansive to say the least and clean. The sand is a powdery soft white sand and the gulf is as always Caribbean like. We dlid not utilize the beach chairs so I can’t comment of the service here. The place itself is very large and has a nice shop section in the middle with stores from high end, a beautiful little cafe , to ones where you can buy things like lotion toiletries etc. Very convenient. The grounds are well maintained so overall a very nice hotel I was just not blown away..
4 weeks ago
We paid over $1,000 a night for a partial ocean view room at this hotel. We were very excited as we thought for this type of money the hotel and service would be fabulous. But it wasn't. The rooms are specious, the view is nice, the beach is nice BUT...the room was dirty ( sheets had brown stains and control remote was dirty), the food was really bad outside of breakfast buffet ( burnt chicken tenders and french fries and shrimp po boy was a total joke), the beach service is a mess with motorized golf carts going up and down the beach with foods and drinks for guests making it very annoying and zero relaxing. The lady in the cart decided to park right in front of us obstructing our view and we had to hear her for over one hour apologize to people for food being late. And the service was sunpar (Staff is not very hospitable, I overheard two employees in the front desk talking bad about a guest that had just left, yikes!! Also my husband called twice 2 days before our stay to book a massage for me, he left a message, and they never called him back.). When you pay this type of money for a hotel, it comes with certain expectations and this hotel felt short and our stay was very very dissapointing. This hotel is overpriced for what it really is and is definitely not a luxury hotel. So if you are looking for a high end property with great service and luxury feel, look for another destination/ property or you will be very dissapointed. Don't waste your money and time here.
2 weeks ago
We stayed in a spacious, comfortable room with a stunning ocean view. The layout felt airy and well thought out, with plenty of room to spread out, and the balcony was the real star, perfect for morning coffee or winding down as the sun dipped into the water. The bed was plush and inviting, and the overall feel was relaxed and resort-appropriate.
Where the resort truly shines is the setting and amenities. The beach is beautiful with excellent shelling, and the ocean views are especially breathtaking at sunrise and sunset from both the room and the beachfront. The property offers multiple pools, along with a spa, gym, sauna, steam room, and hot tub. Add in a variety of shops, restaurants, and bars, and it’s easy to stay entertained without ever leaving the resort.
That said, the hotel and amenities are definitely on the pricey side, and while convenient, most of the on-site dining is fairly average. The location helps make up for it, with several solid dining options within easy walking distance. The biggest drawback was how thin the walls are; you can clearly hear hallway traffic and neighboring rooms, which takes away from the sense of relaxation. For a resort at this level, the service also felt surprisingly hands-off, lacking the polished hospitality and thoughtful touches you’d expect.
Overall, it’s a great spot for sun, sand, and views - just don’t expect perfection.
a month ago
This is by far the most beautiful location that we have stayed at. The service was amazing, and when we had to change plans because of the major winter storm, the staff was extremely accommodating and helped us make the necessary changes. The beach chairs and umbrella that were available to us on a daily basis were great. Also, the food and beverage service on the beach was a perfect touch, so you do not have to leave the beach! Thank you to the staff for everything! We highly recommend this resort!
a month ago
This review is specifically about the shops within the JW Marriott Marco Island — especially Cross Winds and Sweet Water. I had such a wonderful experience, and Yolanda truly made it exceptional.
From the moment I walked into the shops, she was incredibly helpful, attentive, and genuinely kind. She took the time to answer my questions, offer thoughtful suggestions, and made the entire experience feel relaxed and enjoyable rather than rushed. What really stood out was how sweet she was — you can tell she truly cares about the guests she helps.
The shops at the JW Marriott Marco Island, including Sweetwater, are beautifully curated and such a fun part of the resort experience. But it was Yolanda’s warmth and professionalism that made my visit memorable.
If you’re staying at the JW Marriott Marco Island, be sure to stop by Cross Winds and Sweet water — and if you see Yolanda, you’re in the best hands!
a month ago