Positives: beautiful property with stunning views; spacious, clean rooms; quiet, peaceful area.
Negatives: Compared to other 4- or even 3-star hotels, they skimp on housekeeping and in-room supplies (coffee pods, toiletries). You can ask for these things, and they will give a tiny bit, so you'll need to make multiple requests.
The service was inconsistent. The bellman was a bit rude/snarky upon arrival the first day. On the second day, we ordered room service dessert and were told it would take about 20 minutes. An hour later, we called to check and found out they had forgotten our order. On the third morning at the breakfast buffet, the server brought water for everyone, told us to get our food, and said she'd be back to take drink orders. Twenty minutes later, she asked if we planned to eat. I said yes, but I wanted some coffee before eating (due to limited coffee in the room, since they are stingy with the supplies). She eventually brought the coffee, but no cream. All the other tables had their own carafe for refills, and we didn't get one. I was able to ask someone else for cream. The food was fine. We never got refills of the coffee or water.
There were other smaller annoyances, such as a noisy mini-fridge, very tight parking areas, and the headboards being improperly affixed to the walls, causing them to bang against the wall with any minor position changes throughout the night.
Overall, the experience of staying here felt amateur and unpolished. A solid comparison is Tamaya resort near Albuquerque. That is a 4-star golf resort with a spa and higher end dining that meets (and exceeds) expectations. Tamaya has consistently excellent service, daily housekeeping, and spa-like toiletries. They also replenish room supplies during the daily housekeeping service. This seems like a bare minimum expectation for a 4 star resort. We aren't difficult customers, but Gold Canyon truly fell short. We will be back to the area, but won't stay at Gold Canyon again.
a week ago
Room was very roomy, and the bed was very comfy. For the price, it had better be. ..be prepared.for steps getting to your room. Fireplace outside room was cute, but you need to be a firelog.from them or it is a 25 dollar cleaning fee. Hot tub was.nice. restaurant was nice, loved my half rack of baby back ribs.
a month ago
We have stayed here twice, as a little "staycation" since we don't live far away. It is a very romantic getaway, especially
with a sunk-in jacuzzi style tub in the room. We played a round of golf, ate at the restaurant, and enjoyed the fireplace in our room. It was a beautiful day!
3 weeks ago
Thank you for making my stay right! I love this place! Great food, spa, and rooms! The staff was all so quick to ask if I needed help with anything, carrying luggage or a ride to my room! The place is definitely running better under your leadership Travis! 100% recommend!
in the last week
my husband and I stayed at the resort last year for a few days and we came back this year and the service was fantastic but I’ve got to say the hotel is looking beautiful. The decorations seem really updated and I can tell that a lot of work has been done in the year that we have visited. it looks updated and professional. great job!
4 months ago
